Half of UK retailers are missing out on major sales opportunities due to a lack of investment in multichannel technology, reveals data released by e-commerce and digital agency Visualsoft.
The study, which analysed 240 of the UK’s leading retailers, revealed that while 98 per cent operate a website, there is a shortfall in the number of businesses supporting this with other sales channels – leading to a potential loss of revenue as a result.
The research reveals that, despite four in five shoppers using a retailer’s mobile app, only 51 per cent of brands have invested in this technology. App conversion rates are also around three to four times higher than mobile sites alone, highlighting the importance of this channel.
It was also found that 61 per cent of retailers are neglecting to use marketplace platforms, such as Amazon or eBay, to sell their products and reach a wider customer base. Latest figures show that eBay counts an audience of 170 million shoppers, while Amazon continues to dominate online retail on a global scale. The potential for retailers to take their share of this market is therefore significant.
Chris Fletcher, Visualsoft’s head of onboarding, comments: “Despite huge growth opportunities for retailers that use multichannel technology, more than half of the UK’s leading brands are failing to invest in these invaluable platforms – a worryingly large figure.
“We know that consumer behaviour is changing, with an increasing number of customers starting their purchase journey on Amazon and eBay. Our data shows that mobile devices account for over half of online transactions in the UK, so making it as easy as possible for customers to shop in this way is more important than ever.
“Retailers need to ensure they maximise sales by making the most of all available marketing tools. This could be particularly important with Easter just around the corner and future spending holidays in the retail calendar on the horizon throughout 2018.”